We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.
Y Wellness 24/7 is available exclusively to our members, providing live and on-demand group exercise, and sports and play programs with 29 YMCAs, representing Pennsylvania, Massachusetts, and New York. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more.
Beginning Wednesday, January 20, our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp, and licensed classes such as RUMBLE, PIYO and TURBO KICK. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more!
HOW IT WORKS?
Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of YMCA of Bucks County and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.
We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!
TROUBLESHOOTING AND INSTRUCTIONS
Having an issue? Please review some of our most frequently encountered issues and answers below:
Already in our virtual platform but having an issue? Check here:
I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact firstname.lastname@example.org to correct this.
My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1. Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ashlea Grezlak at email@example.com to report this issue.
I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue.
I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.
I can’t edit my profile?
This issue is being worked on and is coming soon.
UPDATED: I opted in but I didn’t receive a login.
First time users CLICK HERE to create your own virtual wellness platform login. You will only need to this once. (This link is for members of the YMCA; those creating an account without membership will be removed on a weekly basis.)
If you continue to have difficulty logging in, please contact firstname.lastname@example.org.
I had a login to the virtual wellness platform before and now it’s not working.
Please contact email@example.com as they can quickly correct this issue.
Why can’t I see myself when I click the ‘camera’? Why can’t I invite friends?
We see those features too! Those features are currently in development and are not currently working. But they are coming soon!
Is there an app?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little ‘person’ icon at the bottom that says ‘classes.’ There you can view of private Bloomsburg Area YMCA classes by clicking on ‘Private Classes.”